Sometimes shipments to countries outside the EU may incur additional fees and taxes, which in any case will be the responsibility of the buyer. We undertake to carry out the procedures and prepare the necessary documentation for the corresponding customs management.
* Orders with home delivery will receive an email with the tracking number so that the status of the shipment is known at all times.
Changes, returns and guarantees.
How can I request a claim for my order?
Meyme Store only sells items in perfect condition, so yes, exceptionally you get a model with a manufacturing defect, contact our customer service department through our phone 966 275 701/691 605 579, by email at firstname.lastname@example.org or email@example.com
In the cases in which you consider that at the time of delivery the product does not comply with what is stipulated in the contract, you must contact us immediately by the means mentioned in the previous paragraph, providing the product data, thus as well as the damage the product may suffer and we will explain how to proceed.
Return or exchange terms
You have a period of 14 days from the receipt of your order to make the return and to proceed with it you must verify that your order meets the following conditions:
- The product must not be used.
- It must be sent in the same conditions in which it was received. Products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not be returned.
To make the return you must contact us through our phone 966 275 701/691 605 579 or send an email to firstname.lastname@example.org or email@example.com with the subject: 'Return of order # #XXXX'. Once your return is confirmed, a courier will pick up your package and deliver it to our offices. Once received in our offices, we will proceed to examine it and we will notify you by email if the return proceeds taking into account that it is within the established period and that the product is in perfect condition. Remember that the product must be sent the same way it was received.
Once the return is approved, you will receive the amount in the same way in which you made the purchase. The credit card payment always depends on your bank.
Returns are free for orders placed and returned within the peninsula (Spain). Returns to your home in the Balearic Islands and international are not free, and it is the customer who bears the cost of return (shipping costs will be deducted from the refund). The amount of the returns depends on the destination, and the cost will be the same as the shipping costs you have paid for the purchase.
This return of the order is recognized and regulated in our General Conditions as Right of Withdrawal of the Purchase (10. LEGAL RIGHT TO WITHDRAW THE PURCHASE)
If the client wishes to return part of the order, or its return is made after 14 calendar days from the reception of the same, the transport or shipping costs incurred will be on his account.
When the customer demands an exchange of items, the new shipping costs they cause will be at our expense.
Shipping costs from our warehouse to the address specified by the customer will be totally FREE for Spain, Portugal, the Balearic Islands, the Canary Islands, Ceuta and Melilla.
It is important to note that for returns:
. The return may not take place in any case if the product is not shipped in perfect condition, properly protected, with its original packaging and provided they have not been used. . Payment of the difference between one item and another in cash or by bank check is not accepted. . If you have paid by depositing an account, transfer or cash on delivery, you must provide us with your account number to make the corresponding transfer, if you have paid by PAYPAL or Credit Card, we will pay you the amount by the same means. . In case the product was defective or different from the one that the client has contracted, please contact us to manage the collection. . If the change is by size or color of the same model and amount, we will do it as long as there is stock available. Once the change is made, we will send the item back. . If you detect a problem at the time of delivery of your order (damaged packaging, missing or damaged products) you must contact us by phone or email within the first 24 hours of receipt of the order. . The refund of the amount paid will be made through the payment method used in the purchase and within a period not exceeding thirty days. . The amount will not be refunded or any merchandise will be re-sent as long as the receipt and state of packaging and accessories of the item being returned or exchanged in our warehouses have not been verified. . After 14 calendar days from the delivery of the order we will not accept any type of change or claim. Warranty
If you contract as a consumer and user, we offer guarantees on the products that we market through this website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of these that manifests itself in within two years from the delivery of the product.
It is understood that the products are in accordance with the contract as long as (i) they comply with the description made by us and possess the qualities that we have presented on this website, (ii) they are suitable for the uses to which the products are ordinarily intended. of the same type and (iii) present the usual quality and benefits of a product of the same type that are reasonably expected.
In this sense, if any of the products is not in accordance with the contract, you must bring it to our attention by following the procedure detailed in the Claims section in the “Changes and Returns” section and through any of the methods mentioned in the same.
The products will be exempt from the guarantee if the damage or deterioration of these is motivated by the use by the customer, and not by defects or defects resulting from the manufacture.
In order to apply the product guarantee, it is essential that the client present the ticket or invoice that was provided when they made the purchase of the product or when it was delivered.